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The Challenge
The Louisiana Insurance Guaranty Association (LIGA), the safety net for property and casualty insurance policyholders in Louisiana, faced a significant challenge. With no internal tech staff and the critical nature of its operations, LIGA needed a reliable IT solution that would allow it to focus on its core competencies without the burden of managing IT in-house.
The onset of the COVID-19 pandemic and the necessity for remote work further compounded its needs, requiring a robust and flexible IT infrastructure to handle an unexpected increase in remote operations.
The Solution
ITinspired stepped in to provide comprehensive IT support, taking over the association’s help desk and network administration. This partnership allowed LIGA to outsource these critical functions and avoid the cost of hiring multiple IT staff members.
ITinspired’s approach began with setting up an efficient, secure remote work system as the pandemic took hold, ensuring that LIGA could seamlessly transition to remote operations. The IT experts implemented scalable solutions that could accommodate the sudden need to support over 150 remote workers, ensuring that every individual had reliable access to necessary systems and support.
The Result
The collaboration between ITinspired and LIGA has been transformative. With ITinspired’s support, LIGA has successfully navigated the challenges of shifting to a predominantly remote work environment without any disruption to its essential services. This has allowed it to continue providing critical support to policyholders in times of need, such as following insurer bankruptcies, without skipping a beat.
ITinspired’s ongoing management of LIGA’s IT infrastructure has not only stabilized its operations but also enhanced its overall efficiency and responsiveness. LIGA now enjoys a robust IT system with proactive monitoring and support, freeing it to focus exclusively on its mission of helping policyholders.
The feedback from LIGA underscores the effectiveness of ITinspired’s service, noting the consistent, friendly and helpful support received whenever issues arise. Grateful for the strategic partnership with ITinspired, LIGA continues to benefit from an IT infrastructure that is not just maintained but also continuously improved.