LOCATION

Baton Rouge, LA

JOB INFORMATION

Job Function:
  • Responsible for initial client service experience, fielding incoming phone calls, logging tickets and resolving any initial issues that can be quickly resolved over the phone.
  • Any issues that cannot be resolved by the Service Specialist II will be escalated to a Support Specialist.
  • Responsible for other maintenance tasks such as routine checks for patch compliance and updated security definitions and producing proactive company health reports.
  • Serves as a senior member of the Service team, providing support and oversight for the other Service Specialists and ensuring a quality experience is delivered to all ITinspired client.
Positions Available
  • Full-Time
Education Requirements
  • High School Diploma is a minimum.
  • 2 or 4-year degree from an accredited college or university is preferred.
  • Technical training and experience can substitute for education requirements.
Qualified Candidate Must:
  • Communicate effectively and efficiently to clients and co-workers.
  • Be self-managed and self-motivated.
  • Possess excellent time management skills.
  • Maintain a positive mental attitude and be a part of the solution, not the problem.
  • Interact with customers, vendors, and co-workers in a kind and friendly manner.
  • Meet deadlines under budget and on-time.
  • Maintain a neat and tidy working environment.
Preferred Experience:
  • Intermediate level hardware and software troubleshooting (In-person, Remote, and Phone Support).
  • Documentation and Ticket Management for reported support incidents.
  • Basic level user account management, password resets, add/delete email accounts.
  • Desktop and Server Administration (Windows 10 and Server 2012-2019)
  • Desktop OS: Microsoft Windows 10, MacOS.
  • Server OS: Microsoft Server 2012-2019.
  • Office Suite: 2019/Office 365
  • Email: Google Workspace and Office 365, Microsoft Exchange
  • Backup: Carbonite, Cloudberry, Veeam
  • Antivirus: BitDefender, Windows Defender
  • Cloud Services: Dropbox, OneDrive, OpenDNS, Ninite, Cloudflare
  • Certification(s): A+ or Network + preferred
Additional Information
  • Work Location: Baton Rouge, LA in the ITinspired office.
  • Travel: Some travel might be necessary. Travel expenses are reimbursed. Reliable transportation is required.
  • Hours of Operation: Weekdays from 8 am to 5 pm.
  • Reporting to Work: Report to our office unless dispatched ahead of time.
  • Reimbursements: Mileage traveled for all work related activities is reimbursed along with any client purchases not made on company credit cards.
Company Paid Benefits and Perks
  • Mileage reimbursement at the current IRS reimbursement rate
  • Health/Gym Membership reimbursement up to $25.00 per month.
  • Company Paid Time Off (PTO/UTO).
  • Company Wellness Program and Initiatives.
  • Company paid Health insurance plan (POS Copay or HSA).
  • Company paid Dental insurance plan.
  • Company paid Vision insurance plan.
  • Company paid Employee Assistance Program.
  • Company paid Accidental Death & Dismemberment Insurance.
  • Company paid Short-Term and Long Term Disability Insurance.
  • Company paid Life Insurance Policy for $100,000.00.
  • Company Retirement package is 401k with 6% matching on first $100,000.00 of salary.
  • Company paid Technical training when available and approved by management.
  • Company paid Technical certification vouchers are provided for Microsoft, VMware, Cisco, and Juniper certification exams approved by management.
  • Company paid Costco Corporate Membership.
  • Quarterly Bonus Structure based on job performance.
  • Employee of the Quarter program with Bonus.
  • Casual Friday Dress Code.
  • Pet Friendly Office.
  • Remote work from home opportunities.
  • Monthly and Quarterly company paid socials and events.
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