Baton Rouge, LA


  • Solutions Specialist I
Job Function:

This position is responsible for providing final-tier IT escalation support for a diverse group of small to medium businesses while fostering a Raving Fan experience for clients and employees. This leadership role focuses on implementing and supporting a wide range of business IT solutions, including complex networks, virtualized server environments, cloud/SaaS services, and the like.

Positions Available
  • Full-Time
Education Requirements
  • High School Diploma
  • Minimum of 5 years IT experience in an MSP environment, as a systems administrator, or other high level technical position.
Qualified Candidate Must:
  • Have advanced hardware and software troubleshooting abilities.
  • Communicate effectively and efficiently to clients and co-workers.
  • Be self-managed and self-motivated.
  • Possess excellent time management skills.
  • Maintain a positive mental attitude and be part of the solutions, not the problem.
  • Interact with customers, vendors, and co-workers in a kind and friendly manner.
  • Meet deadlines under budget and on-time.
  • Maintain a neat and tidy working environment.
Required Experience
  • Advanced working knowledge of relevant operating systems and software.
  • Advanced experience with server administration, including Active Directory, Group Policy, SQL, Exchange, SCCM, and SharePoint.
  • Office Suite: 2019/Office infrastructure design, implementation, and management.
  • VoIP Telephony experience and administration
  • Desktop OS: Microsoft Windows 10, Mac OS
  • Server OS: Microsoft Server 2012 – 2019
  • Email: Google Workspace and Office 365, Microsoft Exchange
  • Backup: Carbonite, Cloudberry, Veeam
  • Antivirus: BitDefender, Windows Defender
  • Cloud Services: Dropbox, OneDrive, OpenDNS, Ninite, Cloudflare
  • Documentation and Ticket Management for reported support incidents
Preferred Experience:
  • A+, Network+ Certification, Microsoft MCSA/MCSE, VMWare VCP, Cisco CCNA, Juniper JNCIA, Meraki, or Palo Alto certifications
  • Low level training and instruction when necessary