Privacy Policy for 10DLC Messaging

Effective Date: July 2nd, 2025

It Inspired, Llc, operating as ITinspired (“we”, “us”, or “our”), is committed to protecting the privacy of our customers and their information. This Privacy Policy explains how we collect, use, and protect personal information in connection with our 10DLC (A2P SMS/MMS) communications platform, which is used by our technicians to provide support services to our clients.

1. Information We Collect

We collect the following types of information from client companies and their designated staff who receive SMS/MMS communications related to technical support:

  • Name
  • Phone Number
  • Company Name
  • Information necessary to resolve technical issues (e.g., device/system details, error messages, problem descriptions)

We do not collect sensitive personal data such as financial, health, or biometric information.

2. How We Use Your Information

  • To send SMS/MMS messages about scheduled services or troubleshooting
  • To communicate with customers regarding technical issues
  • To gather context and resolve support tickets effectively

We do not use this information for marketing purposes, nor do we share or sell it to third parties.

3. Consent to Receive Messages

Consent is provided by the authorized representative of the client company, who affirms they have authority to consent on behalf of their employees. By signing our onboarding paperwork or service agreement, the company agrees to receive service-related text messages for the purpose of technical support.

4. Opt-Out Policy

Opt-out requests must be made by the client company. If your company no longer wishes to receive support-related text messages:

  • The authorized company representative must notify us in writing
  • We will process the request and disable messaging to the associated numbers

We support STOP and HELP keyword responses for compliance, but permanent opt-out will require company-level confirmation.

5. Data Retention

We retain information for as long as the company remains a client or until the company requests deletion of the data.

6. Data Storage and Security

All data is stored securely in encrypted cloud systems. We implement strict security protocols and access controls to protect data from unauthorized access, disclosure, or misuse.

7. Use of Third-Party Services

We use trusted third-party providers (e.g., cloud messaging platforms) to facilitate message delivery. These providers may only access phone numbers for the purpose of routing messages and are not permitted to use the information for any other purpose.

8. Voluntary Compliance with Best Practices

While not legally required under regulations like the TCPA, CCPA, or GDPR, we voluntarily follow CTIA and carrier best practices, including:

  • Clear consent procedures
  • Support for STOP/HELP opt-out keywords
  • Secure handling and storage of data

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted here with a new effective date. Continued use of our services after updates constitutes acceptance of the new terms.

10. Contact Us

To request data deletion or opt-out your company from messaging, please contact us:

ITinspired
P.O. Box 41510
Baton Rouge, LA 70835
📧 [email protected]
📞 (225) 424-8000