Terms and Conditions for 10DLC Messaging

Effective Date: July 2nd, 2025

These Terms and Conditions (“Terms”) govern the use of SMS/MMS communications (“Messaging Services”) provided by It Inspired, LLC, operating as ITinspired (“we”, “us”, or “our”). By engaging our services and consenting to receive support-related messaging, the client company (“Client”) agrees to the following terms.

1. Service Purpose

Messaging Services are intended solely for customer support, service scheduling, status updates, and other technical communication between ITinspired and the Client’s staff. These messages are not for marketing or promotional purposes.

2. Consent and Authorization

Consent to receive messages is granted by the Client’s authorized representative, who confirms they have the authority to act on behalf of their company and its employees. Individual employees are not required to provide separate consent once organizational consent has been granted.

3. Message Frequency

Message frequency will vary depending on support needs and service activity. Clients may receive messages as part of resolving tickets, scheduling, or updates during ongoing work.

4. Opt-Out Process

STOP and HELP keywords are supported per carrier and CTIA guidelines. However, only the Client’s authorized representative may initiate a formal opt-out or request full removal from our messaging system.

5. Acceptable Use

Clients agree to use the Messaging Services in accordance with applicable laws and to provide accurate contact information for authorized staff only. Misuse or unauthorized forwarding of messages may result in service suspension.

6. Third-Party Messaging Providers

We utilize third-party SMS platforms for message delivery. While these vendors may access phone numbers to route messages, they are prohibited from using the information for any other purpose.

7. Service Limitations

Messaging Services may be subject to delays, carrier issues, or outages beyond our control. We are not liable for failed or delayed delivery of messages due to third-party infrastructure or force majeure events.

8. Termination

Either party may terminate participation in Messaging Services at any time. The Client must notify us in writing to cancel service and request cessation of all messaging.

9. Limitation of Liability

To the fullest extent permitted by law, ITinspired will not be liable for any indirect, incidental, or consequential damages arising from or related to Messaging Services.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted with a new effective date. Continued use of our Messaging Services after changes are made constitutes agreement to the updated Terms.

11. Contact Information

If you have any questions or would like to opt out your company from Messaging Services, please contact us:

ITinspired
P.O. Box 41510
Baton Rouge, LA 70835
📧 [email protected]
📞 (225) 424-8000